Privacy Policy
Introduction
At Thabayehkum, your privacy is not just a legal obligation — it is a core value we are deeply committed to. This Privacy Policy explains in full transparency how we collect, use, protect, and handle your personal data when you use our application, in full compliance with the laws and regulations of the State of Kuwait.
By using the Thabayehkum application, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect only the information necessary to provide you with the best possible service:
Personal Information
- Full name
- Kuwaiti mobile number
- Email address (if provided)
Delivery Information
- Area, block, street, and house number
- PACI address number
- GPS / geographic location (with your permission)
Order Information
- Order history and preferences
- Meat type, cut preferences, and special instructions
Technical Information
- Device type and operating system
- App usage data and session information
- IP address
Financial Information
- All payments are processed through secure, encrypted Kuwaiti payment gateways (K-Net, Visa, Mastercard, Apple Pay)
- We do not store any bank card numbers, CVV codes, or banking credentials on our servers
2. How We Use Your Information
We use your data solely for the following purposes:
- ✅ Processing and fulfilling your orders accurately
- ✅ Directing delivery representatives to your correct address
- ✅ Sending real-time order status notifications
- ✅ Providing customer support and resolving complaints
- ✅ Improving our application and services based on usage patterns
- ✅ Sending exclusive offers and promotions (you may opt out at any time)
- ✅ Complying with legal and regulatory requirements in Kuwait
We never use your data for any purpose not listed above without your explicit consent.
3. How We Share Your Information
We are fully committed to your confidentiality. We never sell, rent, or trade your personal data to any third party. Your information is shared only in the following limited cases:
| Party | Purpose |
|---|---|
| Delivery Representatives | To deliver your order to your address |
| Payment Gateways | To securely process your payment |
| Kuwait Government Authorities | Only when required by official legal proceedings |
| Technical Service Providers | To operate and maintain the app (under strict confidentiality agreements) |
4. Data Retention
We retain your personal data only for as long as necessary to:
- Maintain your active account
- Fulfill legal and regulatory obligations in Kuwait
- Resolve any disputes or complaints
Upon your request to delete your account, all personal data will be permanently removed from our systems within 30 business days, except where retention is required by Kuwaiti law.
5. Your Rights
You have full rights over your personal data at all times:
- 📋 Right to Access — Request a copy of all data we hold about you
- ✏️ Right to Correct — Update or correct your personal information at any time through your profile
- 🗑️ Right to Delete — Request permanent deletion of your account and all associated data
- 🔕 Right to Opt Out — Unsubscribe from marketing messages and promotional notifications at any time
- 📦 Right to Data Portability — Request your data in a readable format
To exercise any of these rights, contact us via the details at the bottom of this policy.
6. Cookies and Tracking
Our application may use cookies and similar tracking technologies to:
- Remember your preferences and settings
- Analyze app performance and usage
- Improve your overall experience
You may disable cookies through your device settings, though this may affect certain features of the application.
7. Children's Privacy
The Thabayehkum application is intended for users 18 years of age and older. We do not knowingly collect personal data from minors. If we become aware that a minor has registered, the account will be promptly deactivated.
8. Security Measures
We implement industry-leading security protocols to protect your data, including:
- 🔒 End-to-end data encryption (SSL/TLS)
- 🛡️ Secure and regularly audited servers
- 🔐 Strict internal access controls
- 📡 Continuous monitoring for unauthorized access
However, no system is completely immune to risk. We encourage you to keep your account credentials confidential and notify us immediately of any suspicious activity.
9. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. You will be notified of any significant changes through the application or via SMS. Continued use of the app after changes are posted constitutes your acceptance of the updated policy.
10. Contact Us
For any privacy-related questions, requests, or concerns:
📱 WhatsApp / Phone: 00965 50154595 📧 Email: privacy@thabayehkum.com 🌐 Website: www.thabayehkum.com🏢 Address: Kuwait City, State of Kuwait